How can I order products?
You can order the goods on our website www.dajanarodriguez.com in our physical shops - in Partizánske or Bratislava according to the opening hours, or via the telephone 0650 960 525. Customer service is available on weekdays from 8:00 to 17:00, on weekends from 12:00 do 19:00.
Is it possible to order products from you by phone?
We will provide you with advice on how to place an order by phone. You can place an order by emailing support@dajanarodriguez.com, contacting us our helpline 0650 960 525, via messenger or Instagram. Customer service is available on weekdays from 8:00 to 17:00, and on weekends from 12:00 to 19:00.
Can I come and see the handbags in person or buy it directly at your store?
Can I come to the store at another time than you have listed on the internet?
Yes, you can come outside the opening hours just in Partizánske, but in this case it is necessary to make an appointment in advance and confirm the date. All you have to do is call the info line 0650 960 525. Customer service is available on weekdays from 8:00 to 17:00, on weekends from 12:00 do 19:00.
What is the status of my order?
You will be informed about the status of your order via e-mail. If you are registered in the loyalty program, you can also monitor the status of your order there. If you are unable to determine the status of your order, contact customer support by phone at 0650 960 525 or by e-mail support@dajanarodriguez.com. The infoline is available on weekdays from 8:00 to 17:00, on weekends from 12:00 to 19:00.
I have a problem placing my order
In case of any problems, contact customer support by phone 0650 960 525 or by e-mail support@dajanarodriguez.com. The infoline is available from 07:00 until 19:00.
How can I change my order?
It depends on the condition of your order. Please contact our customer support by phone 0650 960 525 or email support@dajanarodriguez.com. Customer service is available on weekdays from 8:00 to 17:00, on weekends from 12:00 do 19:00.
I placed the same order by mistake twice. What can I do?
Please contact our customer support by phone at
0650 960 525 or by email at
support@dajanarodriguez.com. The helpline is available from 07:00 until 19:00.
How can I cancel or change an order?
It depends on the condition of your order. Please contact our customer support by phone at 0650 960 525 or by email at support@dajanarodriguez.com. Customer service is available on weekdays from 8:00 to 17:00, on weekends from 12:00 do 19:00.
Do you also produce handbags in other colors than those available on the eshop?
No, but some colors are available seasonally. If the product is unavailable, you can enter your email in the field for availability and we will inform you when it is re-stored.
Do you make handbags to order? Can I suggest for myself how I want to make a handbag?
No, we do not make handbags to order for several reasons. We offer more than 30 of our own models and those in countless colours and designs. Creating a new cut is very time consuming, it is necessary to design it precisely, make a prototype, test it, catch mistakes and only then sew a piece that we can offer you. Another reason is the fact that we are not custom tailoring, we only produce our designs and models.
Is it possible to choose hardware for my handbag?
We have that option for some of our products, you can choose either silver or gold. If such possibility is not available in the product, it is not possible to change the hardware - mostly if it is an embroidered collection such as - Orion, Trinity, Atlantis, Athos, Lady D, etc.
Where and how can I redeem a gift voucher?
In the amount of the gift voucher, you can then purchase Dajana Rodriguez products through our e-shop or in our stone shops. The gift voucher is valid for one year from its issue. It is applied using a code located on the back. You can buy a classic voucher, which we will send to your address or hand it over in person at the store. You will receive our gift voucher in the form of a beautiful card, wrapped in a luxury envelope. If you need a gift voucher as soon as possible, we can send you an electronic form immediately after the purchase, which you can print out at home.
How do you pack the goods?
If you have ordered delivery by courier, we pack everything in white boxes marked with our logo. The box contains the goods in a protective bag. Each package contains a sealed envelope that contains a thank-you note and product care information.
If you have entered a personal collection, we pack the goods in paper bags marked with our logo. The bag contains goods in a protective bag. Each package contains a sealed envelope that contains a thank-you note and product care information.
If you have paid extra for the dedication (applies to both sent and personally received orders), your order will be packed in a white box marked with our logo. Each package contains a sealed envelope that contains a thank-you note and product care information. Inside, the ordered goods will be packed with a satin bow and a card with a dedication.
