Customer support

Frequently asked questions

What is the status of my order?

You will be informed about the status of your order via e-mail. If you are registered in the loyalty program, you can also monitor the status of your order there. If you are unable to determine the status of your order, contact customer support by phone at 0650 960 525 or by e-mail The infoline is available on weekdays from 8:00 to 17:00, on weekends from 12:00 to 19:00.

More information from the category Order and availability of products
How can I pay for the ordered products?

Payment can be made by card, bank transfer or cash on delivery (in case of purchase on the website), in our stores it is possible to pay in cash or by card.

More information from the category Payment
How should I proceed with a claim for a product?

In the case of a complaint about the goods, it is necessary to fill in the said complaint form. Send the complaint form by e-mail to or you can send it together with the claimed goods in one shipment. The buyer is obliged to send the claimed goods by registered mail with insurance at his own expense to the address: Víťazná 181/42, 958 04, Partizánske - Veľké Bielice Slovakia. Or you can bring the claimed goods to us in one of our stores in person.

More information from the category Returns and Complaints


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